bdtfan Terms and Conditions

1General Information and Acknowledgment

These terms and conditions ("Terms") serve as the legal basis for operating the bdtfan platform and all related services. By using the bdtfan website to create an account or access any service, you are considered to have automatically accepted these Terms.

bdtfan is an online gaming and betting platform designed for users in Bangladesh. We are committed to ensuring a safe, fair and responsible gaming environment. These Terms clearly define the rights and responsibilities of every user on our platform.

If you do not agree with any part of these Terms, please refrain from using the bdtfan platform. For any questions, you can reach us through our 24/7 live chat service or by email.

2Eligibility and Age Requirement

To create an account and use services on bdtfan, the following conditions must be met:

• You must be at least 21 years of age. This platform is operated for those aged 21 and above only.
• You must be a legally competent individual with the right to enter into a binding agreement on your own behalf.
• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• Your registered information must be accurate, complete and up to date.
• Online gaming must be legally permitted in your area of residence.

Persons under 21 years of age are not permitted to create an account or use the platform. bdtfan may request identity documents for age verification at any time and reserves the right to suspend accounts in cases of non-compliance.

3Account Registration and Security

3.1 Registration Process

When creating an account on bdtfan, you must provide accurate personal information. bdtfan reserves the right to cancel an account and confiscate deposited funds if false information is provided at the time of registration.

3.2 Password and Access

It is your responsibility to keep your account password confidential. Do not share your password with any third party. If you suspect any unauthorized access to your account, contact us immediately. The account holder is responsible for all activities carried out through the account.

3.3 Identity Verification (KYC)

For security and fraud prevention purposes, bdtfan may request identity verification documents at any time, such as:

• National ID card (NID) or passport
• Proof of mobile banking account ownership
• Proof of address

Withdrawals may be temporarily suspended until verification is complete.

4Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount on bdtfan is ৳200. The following methods can be used to deposit: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is the same for each method — ৳200.

Deposits must be made only from a payment account registered in your own name. Transactions from third-party accounts are not accepted, and if such transactions are identified, the account may be placed under investigation.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests generally take between 15 minutes and 2 hours to process. Verified accounts receive faster withdrawal service.

Withdrawal funds will be returned through the same payment method used for the deposit. bdtfan reserves the right to hold any withdrawal request for investigation if fraud is suspected.

4.3 Transaction Verification

All financial transactions are secured through SSL encryption. If you experience any issue with a transaction, please contact us within 72 hours. Claims submitted after this period may not be considered.

5Bonuses and Promotions

5.1 Welcome Bonus

bdtfan offers new members a 100% first-deposit bonus of up to ৳5,000. For example — deposit ৳1,000 and receive ৳1,000 in bonus, bringing your total balance to ৳2,000; deposit ৳12,000 or more and the bonus is capped at ৳5,000, bringing your total balance to ৳17,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x (twenty times). This means the bonus amount must be wagered 20 times before a withdrawal can be made. The bonus balance cannot be withdrawn until wagering is complete.

Important terms regarding wagering:

• Wagering must be completed before the bonus expires.
• Bonus use may be restricted to specific games — see the promotions page for details.
• Multiple bonuses cannot be active at the same time.
• If bonus terms are violated, bdtfan reserves the right to cancel the bonus and any associated winnings.

5.3 Promotional Offers

All promotional offers are time-limited and may be changed or cancelled without prior notice. If bdtfan identifies any abuse of a promotion or bonus-hunting behaviour, it reserves the right to withdraw bonus privileges from the account in question.

6Gaming Policy and Fair Play

6.1 Fair Play Policy

bdtfan is committed to ensuring fair play in every game. Our games are developed by world-class game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi) and operate using Random Number Generator (RNG) technology.

6.2 Gaming Rules

Each game has its own rules, which are detailed in the game interface. It is the user's responsibility to read the rules before playing. If a game session is interrupted due to a technical error or network issue, bdtfan will make a decision based on the recorded data, which will be considered final.

6.3 Technical Errors

If a system error or software bug causes an incorrect result to be displayed in a game, bdtfan reserves the right to declare that result void and determine the correct outcome based on the actual game log. No payout is guaranteed in the event of an error.

7Prohibited Activities

The following activities are strictly prohibited on the bdtfan platform:

• Operating multiple accounts under the same person's name.
• Abusing bonuses or exploiting system vulnerabilities.
• Playing games using automated bots, scripts or artificial means.
• Money laundering or illegal financial transactions.
• Unauthorized access to another user's account.
• Colluding or cooperating with other users to manipulate games.
• Operating an account on behalf of or in the name of a third party.
• Deploying malware or conducting cyber attacks against the platform.

If any of the above prohibited activities are proven, the account will be immediately cancelled, all balances and bonuses will be confiscated, and legal action will be taken if necessary.

8Personal Data Protection

bdtfan places the highest importance on the security of your personal information. Our platform uses SSL encryption technology to keep all data secure.

Your personal information will be used only for the following purposes:

• Account management and verification process
• Completing financial transactions
• Providing customer service
• Fraud prevention and security
• Fulfilling legal obligations

For detailed policies on sharing information with third parties, please read our Privacy Policy page.

9Limitation of Liability

bdtfan will not be liable for any financial or other loss in the following circumstances:

• Internet disconnection or network failure.
• Faults with the user's device or software issues.
• The user's password or login details being disclosed to another party.
• Delays or errors by third-party payment providers.
• Any situation beyond bdtfan's control (force majeure).

Online gaming is inherently risky. Users participate of their own free will and are personally responsible for any financial loss. We always recommend responsible gaming.

10Account Suspension and Closure

10.1 Closure by bdtfan

bdtfan may suspend or permanently close any account for the following reasons:

• Violation of any provision of these Terms.
• Registration with false information.
• Evidence of fraud or illegal activity.
• Failure to complete KYC verification.
• Instructions from a regulatory authority.

If an account is closed due to a rule violation, any remaining balance (legitimate funds) may be returned or confiscated — a decision will be made based on the circumstances.

10.2 Closure by the User

If you wish to close your account yourself, please contact our support team. Complete or cancel all active bonus wagering before submitting a closure request. Any legitimate balance can be withdrawn.

10.3 Self-Exclusion

As part of responsible gaming, you may apply for self-exclusion for a specified period. For more information on this, please visit our Responsible Gaming page.

11Changes to Terms

bdtfan reserves the right to update or amend these terms and conditions at any time. For significant changes, a notification will be sent to users' accounts or an announcement will be displayed on the platform.

Continued use of the platform after changes take effect will be considered acceptance of the new terms. The date of the latest update will always be shown at the top of this page.

If any provision of these Terms is found to be legally unenforceable, the remaining provisions will continue to be fully in effect.

12Contact and Dispute Resolution

12.1 Contact

For any questions or concerns regarding these Terms, please contact us:

• 24/7 Live Chat — get direct support in Bengali from any page on the platform.
• Email: [email protected]

12.2 Complaint Process

If you have any complaints, please contact our support team directly first. We always try to resolve issues quickly and fairly. After a complaint is submitted, our team will respond as soon as possible.

12.3 Dispute Resolution

Any dispute between bdtfan and a user will first be addressed through mutual discussion. Decisions made by bdtfan regarding gaming outcomes and security matters are final, and reconsideration is only available in limited circumstances.